Manage My Account

How can I manage my subscription online?

You can manage your subscription online by clicking here. The online account management service provides various options to do any of the following: • Restart delivery • Suspend delivery while on vacation ...

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How do I register in the online account management portal?

Click here to register your subscription account. On the right side of the screen, under the New User? option; click on the Register here button. Complete the Account Registration. You will need to en...

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Why did delivery continue after my money ran out?

Delivery and billing continues unless the Post-Gazette is otherwise notified. Most subscribers prefer an ongoing subscription and choose to continue the service after the initial term expires.

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Why are my paper credits not showing up on my bill?

The credit amount does not show up on the billing statement. The subscription charge for that day is returned to your account and is reflected in the current balance. Your payment due amount will not change due...

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Is it necessary to call to restart my print subscription after it has been temporarily suspended?

If you provide a restart date when you suspend delivery you do not need to call again to restart your print delivery. However, if the restart date has changed, or was not provided when the account was suspended...

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If I go on vacation and wish to temporarily suspend my newspaper, will my account be credited?

If you notify us in advance, we will suspend delivery, and notify the carrier of the dates. Your expiration date will not be extended for the stop time period. The lead-time to suspend delivery varies by area. ...

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What is your cancellation and refund policy for digital subscriptions?

You may cancel your subscription at any time. When you cancel, no further charges will be applied after your request is processed. Your unlimited access will continue for the remainder of the current period. A ...

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What is the subscription renewal policy?

Both print and digital subscriptions renew automatically since most subscribers prefer an ongoing subscription and choose to continue the service after the initial or renewal term expires. Delivery, electronic...

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What are the subscription policies?

Delivery service & billing requests received before 1:00 p.m. Monday - Friday will be effective the next day. On weekends, all requests will be effective on Monday. When you provide a check as payment, yo...

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Can I use my PG login to access the online account management portal?

Unfortunately, no. You will need to register and create a separate login through the online account management portal. Click here to see how.

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